Technical Support
If you have any difficulties with our equipment, you can contact us 24 hours at (507) 6611.2662 & (507) 6490.0094
We also provide solutions to common situations through our “FAQ”, which will allow you to solve the most frequent issues.
How to make an International Call?
To make an International Call, dial “00” followed by the Country Code “593”, followed by the City Code, followed by the telephone number. For example, if you want to call the telephone number 99772121 in Ecuador, you dial 00-593-99772121.
Can I Receive Voice Mail?
Yes you can, the Voice Mail Service will be activated if you do not answer a call, or if your Cell Phone is off, or when out of range.
How to Access Voice Mail?
To access your Voice Mail dial *86, the system will prompt you for a password; you should dial 4321# and follow the instructions.
What is the Technical Support Contact Telephone Number?
You can contact Technical Support at (507) 6611.2662 & (507) 6490.0094.
What is the cost for loss or damage of the Cell Phone?
The cost for loss ranges from USD$ 100.00 to US$ 170.00 dollars.
Can I dial International Calls from my Cell Phone?
Yes, you can. Our cellular phones are configured for International Calls.
How does it work?
Rental Procedure:
- Connected will deliver the Cell Phone to the location provided
- A require USD $150.00 “hold” will be made to your Credit Card
- You are ready to make and receive calls
- When finished, Connected will pick up the Cell Phone and provide you with a detailed account statement
- Your Credit Card will be charged only for the services provided
